Frequently Asked Questions
We know that sometimes when you're online shopping, you need to ask a couple of questions, so here are some that we get regularly. Hope these help. :)
An item is sold out - will you bring out any more like this?
We don't reprint any of our fabrics/styles in order to keep them unique and special. This way, you and your friends won't have the exact same coat! :)
Why are so many items sold out?
We are a small business and don't work in the same way as larger brands and companies. We take our time developing new styles and like to ensure everything is 'just so' before pressing 'play' on any production. We don't follow trends and try to create items that are timeless, beautiful and functional. We also don't do large production runs to ensure items are kept special and unique. You might need to wait a little longer for our new ranges, but we believe it is worth it!
Where can I try on your products?
We don't have our own stores, but we have some amazing stockists around New Zealand that have selected Scribbler products in stock. Take a look at this page to see if there is a store near you.
I have bought the wrong size - can I exchange for a different size?
If it's been less than 30 days, you haven't worn the item (it is in new, unworn condition) and it has all its original swing tags attached we will gladly do a size exchange (stock permitting). Please follow instructions within our refunds/exchange policy here: https://scribblergear.com/pages/returns-policy
I am unsure which size to order... can you help?
We know online shopping can sometimes feel hard when it comes to sizing. To help with this, we have developed comprehensive size guides with measurements for each of our sizes and styles to give you as much detail as possible. You can find this here: https://scribblergear.com/pages/raincoat-sizing-chart
Can I see prices in my local currency?
You can see prices in AUD, CAD, EUR, GBP and USD by following these instructions:
Personal Computer/Tablet/iPad: In the top right hand corner it shows NZD with a small arrow next to it. Click on the arrow and you will see options to change the currency shown. Easy as!
Mobile Phone: Scroll to the very bottom of the page and you will see text: New Zealand (NZD $) with a small arrow. Click on the arrow and you will see options to change currency.
Which payment options do you offer?
At Scribbler we have tried to make payment as easy and stress-free as possible. You are able to pay using the following:
- Credit and debit cards - Visa, Mastercard, Amex
- Afterpay - 4 interest-free instalments over 8 weeks - NZ only
- LayBuy - 6 interest-free instalments over 6 weeks - NZ onle
- Shop Pay
What is the best way to care for my Scribbler product?
Great question! We create products to last. Please refer to the care label within your product for instructions on how to best care for your Scribbler product. We have put together the following guide to help you look after your Scribbler coat. Read here: https://scribblergear.com/pages/how-to-care-for-your-waterproof-jacket
Are the colours and print placements on screen the same as in person?
We try our very best to colour match how garments are shown on our website, however, we cannot guarantee that they are a perfect match. Not all monitors show colours in the same way.
Many of our styles have repeat patterns all over. We cannot guarantee that these will always look exactly the same as in website photography. The placement of fabric for cutting will vary, making each item unique.
Do you sell gift vouchers?
Yes indeed we do! You can buy vouchers in the following denominations: $20, $25, $50, $100 and $200. Buy here: https://scribblergear.com/collections/the-scribbler-online-gift-card/products/gift-card
Can I send an item as a gift?
You sure can! Just ensure you enter the recipients address as the shipping address and your address as the billing address. Ask us about gift wrapping - firstname.lastname@example.org
Can Scribbler cancel an order I've made?
This is quite a rare occurence, but it does happen from time to time when many people order the same item at the same time. Our system can over sell in error. You will usually receive an email from us letting you know, and offering you the option to exchange for another item or have a full refund.
Where do you ship to?
We ship worldwide! Nationally in New Zealand we use NZ Post to send parcels while for international deliveries we use DHL.